FORT

Frontdesk Operations & Receptionist Training

The program is aimed at streamlining Front Office Operations and motivating and training receptionists to take initiative in upselling, branding, sales and marketing.

24 Hours Total
In-Person Sessions
Learn Job Skills
Learn Soft Skills
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FORT program
Designed by
Dominic CostaBir
Director

We've conducted Training for 60 plus brands in the hospitality industry; a few of them are…

Testimonials

Who is this program for?

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What will you learn in the workshop?

1. The super effective and tested way of Upselling & Suggestive Selling

2. Understanding the importance of following Systems and Processes (SOPs)

3. Building Lasting First Impression on Guests 101

4. A 360-Degree Approach to Handling Guest Complaints

5. An eight-step no-fluff framework to Identifying the Types of Guests you are Handling

6. Dos and Don'ts when Checking Guests In & Out

7. Telephone Handling 101

8. BONUS 🥳 : SUPER FUN Team Building Activities 🎉

Unsure if this program suits your team? Customize a training program tailored to your staffs needs!

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How it works…

1

Develop module with partners

2

LIVE in person sessions

3

Mock simulations of real situations

4

Audit, Test & Quizzes

5

Present report to partners

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Frequently Asked Questions

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