Your customer-facing personnel (Waiters, GRE, Housekeeping, Security…) make the biggest impact on your business. They make or break your brand. Train them to project the right image, handle guests & build customer loyalty.
People manage your business & resources (physical, mental, financial…) to create value for guests, vendors, investors & your own team. Train them to lead & manage – watch your business soar…
Top management plans & strategises on product, marketing, service delivery… But it’s left to the personnel facing the customer to translate that vision into reality. Train them – train your brand ambassadors!
I joined VKOFR as a trainee waiter on November 1, 2007. I love to interact with my guests and after six years of service, almost all repeat guests know me by name. My colleagues & seniors support me a lot in my career growth. They also help me in my personal matters. Due to good team work, I feel comfortable working with them and united as one family.
I enjoy the pressure of the rush hour in the restaurant, and happily accept the operational challenges that accompany it. I am currently being trained by VKOFR to be a cashier and also in their new kitchen concept system.
By nature I’m self-motivated and even been awarded ‘Best Employee Of The Month’ 16 times in a span of 18 months! Dedication and religiously following SOPs is the secret of my success. Training enhances my knowledge, refreshes and motivates me further. I also enjoy sharing my knowledge and experience by training new employees.
Firstly, the children are good by nature and hence a delight! Being around them is refreshing. I learn a lot just by watching and observing them. The manner in which they speak and behave is encouraging; it is something that I take home to my own children, especially since I cannot afford to send them to a big and renowned school like the one I work for.
We have found HTI’s training to be effective and there has been a noticeable behavioural and attitudinal shift in customer care, leadership skills and guest satisfaction.
Kaushal did a great job in training our Sales and Marketing team. Their confidence has received a boost. They follow the right techniques of sales while watching their imaging and etiquette. We are all looking forward to more training sessions.
The training is interactive and provides complete assistance necessary for development. Post training, positive changes in behaviour of candidates was observed.
HTI has displayed professionalism in the delivery of all programs and has enabled our team to develop themselves and perform better in customer care and as travel professionals.
HTI’s sessions are well prepared and professionally presented. We have got positive responses from participants and have noticed positive changes in our team’s professionalism and behaviour.
HTI is a reliable partner and delivers what they promise.
The sessions are interactive, and have involved role play and skits. We have got positive responses from the participants, viz school bus drivers, attendants and lady attendants to our program.
It has indeed been a pleasure working with HTI on this program. Team HTI is a highly motivated, professional, co-operative and skilled group, who believe in the mantra of, “Client is King!” and have accommodated our last-minute requests with aplomb.
The training has helped our employees understand the importance of customer care and has boosted the morale of our team. We have noted a marked increase in guest satisfaction.
Whether you’re a waiter, senior waiter, captain, manager or general manager of a restaurant or...
“The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…