Systems form an ideal - they’re a perfect step-by-step process of what is to be.
When companies are formed, they’re formed with a vision. As the processes align with the vision, you might find yourself lucky enough to find the perfect person for the job.
Sounds great? Until it's not.
It's great because they are the perfect person. It's not great because what happens when you want to expand? One person can only do so much. And what if they leave?
The star players of your team can be put to better use - bigger use.
Have them break down their tasks (Standard Operating Procedures - SOPs) in fine detail - in a way that anyone can replicate those tasks.
Having them documented makes them easily transferable.
Now, the training period required for a new staffer taking up that job role can be drastically decreased, and with the help of daily checklists and step-by-step processes, their work can be made delay-free.