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Recent Blogs

Power of Interactive Learning

HTI’s CEO LEAD, Vinod Shetty shares the benefits of interactive learning...

HTI targets waiters and customer facing personnel. This group generally has a low attention span and disreg


My Thoughts - HTI turns 15

HTI Director Dominic CostaBir muses over all the priceless things he has been blessed with since HTI’s birth in February 2, 2002.

Riyadh, Saudi Arabia, 0830 hours, 02/02/17 and the g


TO THE MANNER BORN – WITH AIR INDIA!

HTI’s CEO, KAUSHAL DUTTA, shares insights into the recent workshop on Cultural Lessons And Social Skills (CLASS).

Senior Airport Managers and Station Managers with 20 to 30 years of


Foggy Weather & Silver Linings

Nidhi Amarpuri, Training Manager, reports on the recent HBKBH training session in fog-filled Ludhiana.

December 2017. It's biting cold and a blanket of fog has enveloped the city as it


Fun and Learning - The HTI Way!

HTI's Training Manager, Sujit Bavachakar reports on his 50th Hamare Bus Ki Baat Hai (HBKBH) program.

"Raju has to kill a bus!" driver Sanju Bhai innocently says this over the mike, cau


Service Skills & Some Wildlife!

HTI’s Senior Training Manager Annadas Israel, better known as Andy, reports on his recent training at the gorgeous Singinawa Jungle Lodge, Kanha…

Practical and hands-on, the two-day


Longest Commute Ever...

Riding my son's KTM 290 to work. No big deal except Dadar, Mumbai is where I call home and this time, office is Okhla Industrial Estate, Delhi! Just one way 1400 kilometres plus. It's 0400 hours and I


Team Building & Bonding By HTI

DOMINIC COSTABIR, Director, Hospitality Training Institute, shares the experiences of Team HTI at their Outbound LEAD program.

I’m lying on the grass on the banks of the Kundalika Riv


SMALL WONDERS

SMALL WONDERS

DOMINIC COSTABIR’s first-hand experience, amongst the kids who are part of Project Why, leaves him shaken and stirred…

Kabir Suri, Director Azure Hospit


DRIVING CONFIDENCE!

KAUSHAL DUTTA reports on the recent Express Star Forum - training for Local Language Trainers in Nagpur.
HTI’s 2-day Express Star Forum (ESF) training - for Local Language Trainers (LLTs) is


5 TIPS TO ABLY HANDLE THE DIFFERENTLY ABLED

DOMINIC COSTABIR, Director, Hospitality Training Institute, shares suggestions on training your service team to handle the differently abled.

An air hostess speaks badly to a differentl


HBKBH Goes Places!

Humare Bus Ki Baat Hai, HTI's training program that’s being facilitated by QED for TATA Motors, is driving change across the country...

Lucknow has just been wrapped and soon Jalandha


RUCKUS IN THE RESTAURANT!

DOMINIC COSTABIR’s suggestions on handling potentially explosive situations between staff and guests.

Often enough, incidents of violence in a restaurant or hotel make headlines. A re


A WONDER CALLED ANDY

DOMINIC COSTABIR shares his latest interaction with HTI’s Senior Training Manager Annadas Israel, better known as Andy…

“Andy, why are you holding your stomach in and pushing you


…OF CATS, MICE & A NARAD MUNI!

Karalyn Hendricks, Head LLT, relates the one lesson that took time learning at Team HTI’s training for its teammates at Nature Trails, Durshet, Maharashtra.

Cast:
Narad Muni: D


Outbound Dhamaka!

Dominic CostaBir, Director, HTI, shares a tongue-in-cheek account of the Management & Adventure Program (MAP) he conducted for Team Azure Hospitality.

"Dominic, this time around, expec


WOW YOUR GUEST!

Master Chef Sanjeev Kapoor on 'The Waiter' by Dominic CostaBir, Director, HTI. This book aims to transform and motivate all servers to live their BIG dreams!

"Dominic serves up


OBLU: WORK MEETS FUN!

Shalan Gosavi, Senior Training Manager, reports on the HTI-OBLU resort training program from Helengeli, Maldives.

At the sprawling OBLU resort in stunning Maldives, HTI’s training pr


GREEN SIGNALS ALL THE WAY!

Chandni Keshri, HTI’s LLT Manager & Partner Manager, QED, shares her experiences working on the ongoing ‘HBKBH’ project.

The aptly named as ‘Humare Bus Ki Baat Hai’ or ‘HBKB


GINGER NASHIK – CHEERS TO LEARNING!

Kaushal Dutta reports on the 3-day training session conducted for Ginger Nashik by a team force of 9 HTI trainers.

The Ginger Nashik training was different from the rest of the training


Guest Is Truly God!

GIG i.e. Guest Is God is one of HTI’s most powerful and popular training programs. As a trainer, initially I looked at GIG as any other skill development module. To my surprise, the first GIG traini


BOP Bonanza!

HTI focuses on training the Bottom Of Pyramid (BOP) segment (i.e. the frontline staff) of the hospitality industry. It is the frontline staff of the hospitality/ service industry who deal with custome