Recent Blogs

School bus etiquette at Mount Litera

Spreading awareness on proper and safe behaviour with schoolchildren, Tata Motors' Hamari Bus Ki Baat Hai programme was conducted at Mount Litera Zee school, Uttarakhand. School busdrivers and attenda

Product Knowledge at Ginger, Wakad

Tests are nothing to fear when you are well-prepared. And the staff of Ginger, Wakad certainly knew their content! HTI - India's Sujit Bavachakar conducted sessions in Swagat (Introduction to Tata Cul

Meet, Greet, Seat at Mamagoto, Kolkata

HTI - India's Ayan conducted a session for the F&B staff of Mamagoto, Kolkata. Participants polished their Meet, Greet, Seat procedure, which plays an important role in delivering a wow #hospitality e

Body Language at Mamagoto, Khan Market

The dos and don'ts of Body Language and its importance in reading a guest's mind and thus delivering personalised service, was demonstrated to the F&B service staff of Mamagoto, Khan Market. HTI - Ind

Interpersonal Skills at Dhaba, Nungambakkam

HTI - India's Shankar Singh conducted sessions in Man Management and Interpersonal Skills for the F&B Service staff of Dhaba, Nungambakkam. Participants realised the value of these key aspects and eag

Grooming & Hygiene at Dhaba, Kondapur

The Importance of Grooming and Hygiene was at the core of the training session conducted at Dhaba, Kondapur for the F&B staff, and Guest Relations Executive. HTI - India's Digvijay Dig VJ Singh explai

Room Service Dos and Don'ts at Ginger, Vadapalani

A training session on the Importance of RoomService was conducted by HTI - India's Shankar Singh for the staff for Ginger, Vadapalani. Participants gained practical knowledge of the correct way to han

Housekeeping Tips at Mangalore Club

Sessions on the Importance of Hygiene, Grooming, and practicals in #Housekeeping were conducted by HTI - India's Andy Dias for the staff of the Mangalore Club. Understanding key concepts and putting t

Beating Aliens, Developing Concentration at Mamago

How to Beat the Aliens!
HTI - India's Shankar Singh conducted the Save the World game (simulation) for the F&B Service staff of Mamagoto, Nungambakkam. Participants enjoyed putting their skills

Bus Etiquette at Gwalior Glory

Sensitising busdrivers and attendants on correct behaviour with children is an ongoing activity as part of Tata Motors' Hamari Bus Ki Baat Hai programme. Facilitated by QED and conducted by HTI - Indi

Pre-Opening Training at Mr.Mamagoto

HTI - India's Debabrata and Rahul Sawant conducted pre-opening restaurant training for Azure Hospitality's #MrMamagoto. The F&B staff were given practical training in topics including Side Station Set

Suggestive Selling at Goa Portuguesa

HTI - India's Shalan Gosavi conducted a session in Order Taking and Suggestive Selling for the F&B staff of Goa Portuguesa, Belapur.
Energy ran high as the participants absorbed essential lear

Welcome Drink & WiFI to Ease Waiting!

The Art of Wait Management, successfully mastered, ensures guests will not mind waiting for their table. Welcome drinks, Wi-Fi and advice regarding a realistic waiting time are some of the tips that H

Menu Knowledge at Sly Tech Bar

HTI - India's Digvijay conducted a Menu Knowledge Session for the F&B staff of Sly Tech Bar, Hyderabad. This helps upgrade the staff's food knowledge, with teams making questions and quizzing the othe

Corrective & Refresher Training at Ginger, Vadapal

Housekeeping basics re-learnt... HTI - India's Shankar Singh conducted CART (Corrective And Refresher Training) for the staff of Ginger, Vadapalani. Nothing beats practical learning!

Wait Management at Mamagoto, Bandra

HTI - India's Alpesh Renuse helped polish the Wait Management and Meet Greet Seat procedure of the staff of Mamagoto, Bandra. The enthusiastic F&B staff were keen to improve their learning.

Reading & Understanding Body Language at Mamagoto,

HTI - India's Digvijay conducted a session on Reading and Understanding Body Language for the F&B staff at Mamagoto, Kondapur. Digvijay coached the staff on reading the guest's body language (and thus

Front Office Procedures Perfected!

Perfecting the front office procedures of the staff of Ginger, Vadapalani was HTI - India's Shankar Singh. Proper and professional check-in and check-out leaves a good impression on the guest. So when

Housekeeping Basics at Ginger, Pantnagar

Housekeeping sessions for the staff of Ginger, Pantnagar saw HTI - India's Rajat Saha training the staff in correct practices in delivering glitch free product and professional-friendly service. It's

Beverage Knowledge at Sly Tech Bar, Hyderabad

During the session on Beverages at Sly Tech Bar, Hyderabad the participants checked their beverage knowledge via a quiz. Through HTI - India's Digvijay Dig VJ Singh they brushed up on details of the d

CART at Ginger, Mumbai

HTI - India's Shalan Gosavi conducted sessions on Swagat (culture), Code of Conduct and CART (Corrective And Refresher Training) for the staff of Ginger, Mumbai. Participants refreshed their knowledge

Man Management at Dhaba, Nungambakkam

HTI - India's Shankar Singh conducted sessions in Man Management and Interpersonal Skills for the F&B Service staff of Dhaba, Nungambakkam. Participants realised the value of these key aspects and eag

CART at Ginger Taramani

HTI's Shankar Singh conducted Corrective and Refresher Training (CART) for the Housekeeping and F&B staff of Ginger, Taramani. Regular training ensures high quality and consistent service!

Equipment Handling at Harry's

Good equipment is essential but without the correct handling it would make zero impact. HTI - India's Patrick reinforced this concern for the F&B staff of @Harry's, Powai. It was good to see the enthu

Pre-Opening Training at Mr.Mamagoto

HTI - India's Rahul Sawant conducted a pre opening training for the staff of Mr Mamagoto, Gurgaon. The aim is to bond the staff into a team and sensitise them to the brand's hospitality skills... and

Useful Tips for Telephone Reservations

During the session on Telephone Reservation at Mamagoto, Kondapur, conducted by HTI - India's Digvijay, the F&B staff eagerly upgraded their knowledge on handling reservations to stand-in for a busy h

Guests - Handle With Care!

Guests are special and must be handled with care! HTI - India's Andy Dias conducted sessions in Wait Management, and Meet, Greet & Seat for the F&B staff of Mamagoto, Andheri. The sessions were a hit!

Word Mamagoto Nungambakkam

Every hospitality professional knows to handle Telephone Reservations... but do they all know how to do it correctly? Reinforcing the skills of the F&B staff of Mamagoto, Nungambakkam was HTI - India

Code of Conduct at Ginger Taramani

A mixed batch of staff at Ginger, Taramani were instructed in the Ginger culture, Tata Code of Conduct, and Prevention and redressal of Sexual Harassment, by HTI - India's Shankar Singh. The employees

Checking in at Sea Green

HTI - India's Vinod Shetty conducted a session to reinforce the correct procedure of check-in and check-out for the staff of Sea Green Hotel, Mumbai. The staff keenly participated in the revision of t

Guest Interaction at Mamagoto Bangalore

In the session on Interaction with Guests held at Mamagoto, Bangalore, HTI - India's Digvijay Dig VJ Singh trained the F&B staff and Hostesses in the techniques of building rapport with guests even wh

Security gets Better!

HTI - India's Shankar Singh conducted a session on Corrective And Refresher Training (CART) for the Security personnel of Ginger, Taramani. Constant learning is the key to constant growth!

Let's keep our kids safe

The safety of school children is paramount and more so in light of the recent disturbing events. Tata Motors has been going beyond the call of duty to educate school bus personnel (drivers and attenda

The Art of Wait Management!

HTI - India's Shankar Singh conducted a session for the F&B staff of Mamagoto, Velachery in handling guests as they wait for their table, or to be served. When handled properly it builds rapport, ensu

CART at Ginger Taramani

HTI - India's Shankar Singh conducted Corrective and Refresher Training (CART) for the #Housekeeping and #F&B staff of Ginger, Taramani. Regular training ensures high quality and consistent service!

Why Presentation Is Key!

Grooming and Hygiene play an important role in the image of a hospitality professional. HTI - India's Digvijay Dig VJ Singh took the F&B and Guest Relations staff of Dhaba, Bangalore through a session

Boosting Sales at Mamagoto Velachery

When guests call to make a table reservation, it's an opportunity for the hostess/ host to probe special requirements (upselling/ suggestive selling) by engaging the caller in a conversation. HTI - In

Suggestive Selling at Dhaba, Bangalore

F&B servers must improve guest experience by suggesting the right dishes and combinations. But first they must build rapport and earn guest's respect. HTI - India's Digvijay Dig VJ Singh conducted a s

Call Successful... at Mamagoto!

It's the call that can make or mar... And that's why it's critical to strike the right impression when the guest telephones to make a reservation. Improving the #telephone #etiquette quotient of the #

Right Behaviour at KCM World School

Sensitised school bus drivers and attendants equal happy, safe kids! HTI - India's Rajat Saha and Saket conducted a Hamare Bus Ki Baat Hai awareness session, organised by Tata Motors in association wi

Communication Cues!

The essentials of Body Language, explained to the #F&B staff of Mamagoto, Bangalore. HTI - India trainer Digvijay coached the eager participants in how to read guest's body language and mainta

School Bus Etiiquette at Holy Child

Realising that school bus etiquette is extremely important today, Tata Motors organises the Hamare Bus Ki Baat Hai programme. In association with QED Productions and assisted by HTI - India, bus drive

Right Handling of Telephone Reservations

Handling Telephone Reservations... A session on the right way to do it, was conducted by Shankar Singh of HTI - India for the F&B staff of Mamagoto, Andheri. A happy guest is a repeat guest, after all

Hygiene Lessons at the Dhaba

Sep 5
HTI's Debabrata Pradhan conducted the Mine Sweep Game (simulated learning) and a workshop on the Importance of Grooming & Hygiene for the staff of

The New Change Brewing

Dominic CostaBir, Director HTI International FZE, urges the industry to ride the new waves of change
Evolutionary and revolutionary are two types of changes that an industry goes through. Evolu

Taking Ownership at the Dhaba, Kondapur

How to think like an owner... the F&B staff of Dhaba By Claridges Kondapur went through a training session conducted by Hti India 's Digvijay. The session included making boats in teams and selling th

Grooming Rules!

HTI India 's Rahul conducts a session in Image Projection and Grooming for the office staff of Zee Media. The participants eagerly pick up tips to be the best version of themselves!

Working in Harmony

As we climb the ladder and take on bigger projects, we need to work with a team. In order to grow and get promoted, we must learn to get along with others and work in harmony. This learning was inculc

Wow Experience at Hotel Mirage

Hospitality training not only ups the service skills of staff but motivates them, enhances the guest experience (satisfaction and repeat patronage climbs) as well as sales.
A mixed bat

Bus Etiquette at Alpine

HTI's Rajat conducted a session for the school bus personnel of Alpine Convent School, Gurgaon. Conducted as part of 'Humare Bus Ki Baat Hai' (HBKBH), an initiative by TATA Motors and facilita

Smile but don't stare!

Hospitality is a fine art - luckily you don't have to be a genius to ace it!
HTI's Shankar simplified the process for the F&B staff of the Dhaba By Claridges, Nungambakkam. Participants were i

Telephone Etiquette Explained!

Even before face-to-face interaction, it is telephonic conversations that can make or mar a hospitality experience.
HTI's Digvijay trained the F&B staff of Mamagoto Kondapur in dos and don'ts

Quiz Time at Mamagoto

Nothing like the competitive spirit of a quiz to get the excitement going! HTI's Digvijay conducted a quiz in menu knowledge for the F&B service staff of Mamagoto, Kondapur. The best part of this exer

The Importance of SOP

Standard Operating Procedures (SOPs) are invaluable to ensure the smooth and seamless functioning of an organisation. HTI's Digvijay conducted a hospitality training session on the 'Importance of SOPs

Think long term! Think brand building! Think house

Like a scene from the Hollywood blockbuster 'Dunston Checks In', I could see the housekeeping team hard at work. Sweeping, mopping, wiping, polishing, settling... and imagine, through that all, smilin

Self Introduction at Grub Shack, Dubai

We introduce ourselves at interviews, meetings, social gatherings... To get the job, promotion, business... we need to impress the person or how else do we progress? But too much and we appear like a

Situation Handling at Ginger Hotel

Every single day in a hotel throws up different situations. Success lies in handling them smoothly with an all-in-a-day's-work attitude. HTI's Sujit took the staff of Ginger, Pimpri Pune through a 3-d

Polishing Skills at Air India

A group of 17 senior managers and station heads of Air India deputed abroad attended HTI's CLASS (Cultural Lessons and Social Skills) workshop. Kaushal was amazed by the humility and cheerfullness wit

Coming Soon - Gateway Taproom

The owners at GatewayTaproom spared no effort or money to hire the best from pubs, fine dine, retail and standalone restaurants. But, being practical, they realised that just hiring the best does not

Building Success... at Shizusan

For success to endure, it must be built on strong pillars. HTI's Vinod took the F&B staff of Shizusan Shophouse & Bar through a training session on the Four Pillars of Success. The participants were k

Team-work & Play at Sly Tech!

Nothing binds a team as much as working together with a common purpose. This is the rationale behind the Costume Design activity that was part of the Team Building Training conducted by HTI's Digvijay

Social Skill Improvement for Spick & Span

HTI's Kaushal Dutta conducted a 2-hour monthly All Purpose Hospitality Training session for the Housekeeping staff of Spick & Span. The team, posted at the Datta Meghe Hospital in Wardha, was full of

Sequence of Service at 212 All Good

Every professional learns to do things the correct way... but at times even professionals slip up when it comes to practicising it on a daily basis!
The F&B staff of 212 All Good and Shizusan

Getting It Right at India Club Dubai!

HTI's Sushma took the F&B staff of India Club, Dubai through a training session in Meet, Greet, Seat and Equipment Handling. The enthusiastic staff were eager to improve their knowledge and clear any

Team Spirit at the Dhaba Saket

Learning via activity is not just an interesting way to learn, it's also the most lasting. The F&B team of Azure Hospitality's Dhaba by Claridges, Saket, absorbed the key aspects of Team Building duri

Building Boats & Building Leaders

Making a paper-boat, selling it and ensuring profits... the F&B staff of Bellona Hospitality's Shizusan Shophouse & Bar, Mumbai, found the activity fun and challenging. The innocuous game highlighted

Initiative in Dubai

HTI International's Dominic was in Dubai and trained the food servers, managers and chefs of Grub Shack in Initiative.
Dominic prodded participants by pointing out how, when one does take init

It's International Trainer's Day!

It's International Trainer's Day! July 23. Congratulations to trainers across the world!
Keep Learnin! Keep Growin! Keep Rockin! Keep Roarin!

Complaint Handling Made Easy!

''Don't be defensive, argumentative or take criticism personally"... This was part of HTI's detailed training on Complaint Handling, imparted to the frontline team at Ginger Manesar Hospitality person

Management Trainees enhance their Leadership Skill

A successful Hospitality professional has much to do with being a confident and self-aware individual. The MTs of Apeejay Surrendra Park Hotels and Zone participated in a 2-day workshop on Leadership

Know Your Menu!

HTI's Rajat Saha took the F&B staff of Dhaba By Claridges, New Delhi, through an interactive session ensuring every member of the staff knew their menu inside out. The quiz that follow

Bonding & Learning at HTI Outbound

Highlights of HTI's Outbound program by CEO, HTI International FZE, Sushma Shetty

HTI's outbound Leadership cum Training Skills Development Program is always memorableand this time at N

Part-timers, HTI is looking for you!

July 12, 2017

Dear Friends,
Required urgently: Part-timers in Bengaluru. No prior experience - students, homemakers & professionals.

1. 'Humare Bus Ki Baat Hai' (H

Perfection is in the Details!

How does one maintain standards of an excellent brand like TATA's Ginger Hotels? For one, ensure staff, the brand ambassadors, never slip up even on the small details.
HTI's Manisha took a mi

Young Stars Prepare To Shine!

An energetic and fun-filled 3 day iCARE (Customer Care and Relationship Enhancement) training session with Air India Express's batch of 24 newly-joined cabin crew... HTI's Kaushal, Dominic, Vinod and

Power of Interactive Learning

HTI’s CEO LEAD, Vinod Shetty shares the benefits of interactive learning...

HTI targets waiters and customer facing personnel. This group generally has a low attention span and disreg

My Thoughts - HTI turns 15

HTI Director Dominic CostaBir muses over all the priceless things he has been blessed with since HTI’s birth in February 2, 2002.

Riyadh, Saudi Arabia, 0830 hours, 02/02/17 and the g


HTI’s CEO, KAUSHAL DUTTA, shares insights into the recent workshop on Cultural Lessons And Social Skills (CLASS).

Senior Airport Managers and Station Managers with 20 to 30 years of

Foggy Weather & Silver Linings

Nidhi Amarpuri, Training Manager, reports on the recent HBKBH training session in fog-filled Ludhiana.

December 2017. It's biting cold and a blanket of fog has enveloped the city as it

Fun and Learning - The HTI Way!

HTI's Training Manager, Sujit Bavachakar reports on his 50th Hamare Bus Ki Baat Hai (HBKBH) program.

"Raju has to kill a bus!" driver Sanju Bhai innocently says this over the mike, cau

Service Skills & Some Wildlife!

HTI’s Senior Training Manager Annadas Israel, better known as Andy, reports on his recent training at the gorgeous Singinawa Jungle Lodge, Kanha…

Practical and hands-on, the two-day

Longest Commute Ever...

Riding my son's KTM 290 to work. No big deal except Dadar, Mumbai is where I call home and this time, office is Okhla Industrial Estate, Delhi! Just one way 1400 kilometres plus. It's 0400 hours and I

Team Building & Bonding By HTI

DOMINIC COSTABIR, Director, Hospitality Training Institute, shares the experiences of Team HTI at their Outbound LEAD program.

I’m lying on the grass on the banks of the Kundalika Riv



DOMINIC COSTABIR’s first-hand experience, amongst the kids who are part of Project Why, leaves him shaken and stirred…

Kabir Suri, Director Azure Hospit


KAUSHAL DUTTA reports on the recent Express Star Forum - training for Local Language Trainers in Nagpur.
HTI’s 2-day Express Star Forum (ESF) training - for Local Language Trainers (LLTs) is


DOMINIC COSTABIR, Director, Hospitality Training Institute, shares suggestions on training your service team to handle the differently abled.

An air hostess speaks badly to a differentl

HBKBH Goes Places!

Humare Bus Ki Baat Hai, HTI's training program that’s being facilitated by QED for TATA Motors, is driving change across the country...

Lucknow has just been wrapped and soon Jalandha


DOMINIC COSTABIR’s suggestions on handling potentially explosive situations between staff and guests.

Often enough, incidents of violence in a restaurant or hotel make headlines. A re


DOMINIC COSTABIR shares his latest interaction with HTI’s Senior Training Manager Annadas Israel, better known as Andy…

“Andy, why are you holding your stomach in and pushing you


Karalyn Hendricks, Head LLT, relates the one lesson that took time learning at Team HTI’s training for its teammates at Nature Trails, Durshet, Maharashtra.

Narad Muni: D

Outbound Dhamaka!

Dominic CostaBir, Director, HTI, shares a tongue-in-cheek account of the Management & Adventure Program (MAP) he conducted for Team Azure Hospitality.

"Dominic, this time around, expec


Master Chef Sanjeev Kapoor on 'The Waiter' by Dominic CostaBir, Director, HTI. This book aims to transform and motivate all servers to live their BIG dreams!

"Dominic serves up


Shalan Gosavi, Senior Training Manager, reports on the HTI-OBLU resort training program from Helengeli, Maldives.

At the sprawling OBLU resort in stunning Maldives, HTI’s training pr


Chandni Keshri, HTI’s LLT Manager & Partner Manager, QED, shares her experiences working on the ongoing ‘HBKBH’ project.

The aptly named as ‘Humare Bus Ki Baat Hai’ or ‘HBKB


Kaushal Dutta reports on the 3-day training session conducted for Ginger Nashik by a team force of 9 HTI trainers.

The Ginger Nashik training was different from the rest of the training

Guest Is Truly God!

GIG i.e. Guest Is God is one of HTI’s most powerful and popular training programs. As a trainer, initially I looked at GIG as any other skill development module. To my surprise, the first GIG traini

BOP Bonanza!

HTI focuses on training the Bottom Of Pyramid (BOP) segment (i.e. the frontline staff) of the hospitality industry. It is the frontline staff of the hospitality/ service industry who deal with custome