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Treebo Mayfair Hotel, Goa.

HTI’s Rahul conducted a session on ‘Complaint Handling’ for all departments in Treebo Mayfair Hotel, Goa. The frontline staff were trained in this make-or-break skill which is a key factor in re


Complaint Handling for the frontline staff of Asc

HTI International UAE’s Sushma conducted a 2 day session on Complaint Handling for the frontline staff of Ascot Hotel, Dubai. Guest complaints are an opportunity to improve and win the guest back. C


Basics are important!

You can’t be a professional without knowing the basics. HTI's Digvijay conducted SUPPORT - Skill Upgradation Programme for Pre Opening Restaurant Team at soon to be opened Cafe Tanatan, Juhu. Partic


Technology in Hospitality.

Technology is evolving. We read books, magazines and newspapers and book tickets, hotels on our phones. Even take a virtual tour of a destination.

As you read this 54% of hotels are up


Art of communication (AOC)

Situations in eateries can swing out of control if but not handled with care. HTI's Shalan conducted a session on the Art of Communication (AOC) at Mamagotto, Andheri, where participants where taugh


HTI aims to provide complete satisfaction to our c

HTI aims to provide complete satisfaction to our clients and ensure repeat patronage. Two years ago HTI’s Sujit had trained at Karpewadi Agrotel, Alibaug and we’re back again. This time Sujit and


Day 4. of Team HTI’s all-India inbound and outboun

Day 4
It’s 6:30 am and a balloon relay organized by Digvijay, Events Team Leader (TL); the women's team hit gold, both the men’s teams and their cheating ways couldn’t even finsh. Back t


Day 3 of Team HTI’s all-India inbound and outbound

A boat ride through the Arabian Sea and a short road trip later we are welcomed at Alibaug's Agrotel Wadi Resort. Sushma (CEO - International) and Vinod (CEO - LEAD) gave the opening address. Dominic


Day 2 of Team HTI’s all-India inbound and outbound

Day 2 of Team HTI’s all-India inbound and outbound started 12 minutes late. Out of the 15 teams that presented plans for the next 6 months.... HR (Shalan), Finance (Alpesh), QAMAD (Shankar) and SBU


Team HTI’s 13th all India Inbound & Outbound at Ka

Day 1 of Team HTI’s all-India inbound and outbound rolled off bang on time. HTI’s traditional enthusiasm for eating, meeting, learning, growing, rockin and roarin was in attendance. Themed, ‘Ser


Ensuring children's safety in school buses

With the safety of children being a critical concern today, HTI continues to spread awareness on ensuring their security. As part of the Hamare Bus Ki Baat Hai initiative by Tata Motors, facilitated b


Communication Skills at Spick & Span

Communication cues galore at the session conducted by HTI - India's Kaushal for Spick & Span’s Housekeeping attendants at Airindia's MRO. Through games and interactive sessions, the participants abs


Achieving Goals at Dhaba, Gurgaon

Working without focus is like searching for something but not knowing what we are looking for! Before we can grow, we need to learn the importance and need for focus. HTI - India's Nidhi Amarpuri expl


Mystery Audit at Dhaba, Kondapur

The F&B service staff of Dhaba, Kondapur participated in a mock Mystery Audit conducted by HTI - India's Shankar Singh. The staff took turns identifying weak areas in the interiors of the restaurant,


Refresher Training for Front Office personnel

A Corrective And Refresher Training (CART) session was conducted by HTI - India's Sujit Bavachakar for the Front Office staff of Ginger Hotel, Ahmedabad. A mixed batch of staff also absorbed important


Culture Initiation at Ginger IRCTC

HTI - India's Rajat Saha introduced the new joinees at Ginger Hotel, IRCTC to the Culture and Code of Conduct of the organisation, which is a Tata enterprise. The staff were enthusiastic about followi


Personal Presentation at Spick & Span

It was a full house as HTI - India's Kaushal Dutta conducted sessions on personal presentation and behaviour, for the Housekeeping attendants of Spick & Span. They are deployed at Airindia Maintenance


F&B Cues at Royal Enfield Garage Cafe

HTI - India's Rahul Sawant conducted sessions on Image Projection, Motivation and Communicatio for the F&B service staff of the soon to be launched Royal Enfield Garage Cafe. Games (simulation) such a


Corrective Training at Ginger, Vivek Vihar

HTI - India's Rajat Saha conducted Corrective And Refresher Training (CART) for the Housekeeping staff of Ginger, Vivek Vihar. From buffing mirrors, to making beds, the staff polished their skills via


Wow Service Tips at Mamagoto, Velachery

Delivering wow service is an art that comes with knowledge, regular practice, and a positive attitude. HTI - India's Andy Dias conducted sessions on this topic for the F&B service staff of Mamagoto Ve


Mystery Audit at Mamagoto, Kolkata

HTI - India's Ayan Pal conducted a mock Mystery Audit at Mamagoto, Kolkata. It was encouraging to see the F&B service staff participate in the exercise of identifying flaws both in the exteriors and i


Focus Facts at Mamagoto, Bangalore

Yesterday's session at Mamagoto, Bangalore emphasised Focus on Jobs and Career. F&B service personnel gained insights on what it takes to excel in the hospitality industry. Sharing insights with those


Automated Hotels: Do we want a human-free experien

HTI - India's Roland Castellino wonders just how good an idea is automation.
Just like airline bookings and pre-check-in, hotels too in recent years have been striving to attain #automation. B


Complaint Handling at Harry's, Powai

If and when expectations are not met, complaints are inevitable. A professional service recovery would still ensure happier guests that would return. HTI - India's Rahul Sawant conducted a session on


Interactive Training at B-Safe Trading FZE, UAE

Absorbing the key aspects of the Importance of #Focus, and the Importance of written #SOPs, the staff of B-Safe Trading FZE, UAE, participated in engaging training sessions with HTI - India's Dominic


Straight from the Heart


"It was one of the best sessions for me, because I probably enjoyed myself even more than the participants!" That's HTI - India's Vinod Shetty speaking about the Vow To Wow training session he


And the Winner Is...

Who doesn't love good healthy competition? The service staff at Ginger Nasik pitched their skills against one another in the contest organised by HTI - India's Sujit Bavachakar. The task - trolley set


Refreshers are Refreshing!

Their cheerfulness reflected in their bright yellow uniforms, the F&B service staff of Ginger, Nasik participated in the training sessions conducted by HTI - India's Sujit Bavachakar. From learning mo


School Bus Etiquette at Vibgyor

Learning via simulation is interactive, fun and more effective too. More than 63 drivers and male helpers, and 40 women attendants attended the session on bus etiquette at VIBGYOR High School, Malad (


Image Projection at Ascot, Dubai

It was a special day for HTI - India as HTI International FZE's Sushma Shetty began training the staff of Ascot Hotel Restaurant Bar, UAE. The session on Image Projection conveyed to team Ascot the im


SOP & Attention to Detail at Harry's

HTI - India's Shalan Gosavi conducted sessions on Standard Operating Procedure (SOP) and Attention To Detail (ATD) for the F&B service staff of Harry's Bar + Cafe, Powai. The topic on SOP included tip


Menu Knowledge at Mamagoto, Ambience Mall

Over two days, HTI - India's Debabrata Pradhan conducted training sessions for the staff of the upcoming outlet of Mamagoto, Ambience Mall. Participants polished up their Menu Knowledge, and also prac


Company Culture at Ginger, Pimpri

HTI - India's Manisha Khamgaonkar introduced the new joinees at Ginger, Pimpri (a Tata enterprise) to the company Culture and Code of Conduct. This is essential learning to help understand company pol


Housekeeping Practicals at Ginger, Katra

Learning the right way to perform Housekeeping (HK) tasks is important to ensure perfectly clean rooms, well-made beds, hygienic washrooms and spotless common areas. HTI - India's Rajat Saha took the


Mystery Audit at Mamagoto, Kalaghoda

The Mystery Audit is a great way to find out weak areas and improve on them. HTI - India's Shankar Singh conducted a session on this topic for the F&B service staff of Mamagoto, Kalaghoda. The staff,


Securing Students' Safety in School Buses

October 10
Glimpses of more Hamari Bus Ki Baat Hai sessions, initiated by Tata Motors, organised by QED Events and conducted by HTI - India, to inculcate proper behaviour in school bus drivers


Aura Enhancement at India Club, Dubai

October 10
The service staff of India Club, Dubai participated in a session on understanding and building #Aura. HTI International's Sushma provided insights on the importance of aura in achiev


Cutlery-wiping, Table Set-up at Ginger, Vizag

October 10
Even seemingly minor aspects of F&B play an important role in guaranteeing guest satisfaction and enhancing a restaurant's reputation. HTI - India's Ayan Pal conducted a Corrective A


Why Code of Conduct is Important...

October 10
Away in distant Katra, Jammu, HTI - India's Rajat Saha conducted sessions for the staff of Ginger Hotel (a Tata enterprise) to improve their knowledge of the Culture and the Code of


Refresher Training at Ginger, Katra

October 10
All of us need a refresher once in a while - it helps sustain and improve the quality of our output. The F&B staff of Ginger, Katra participated in a Corrective And Refresher Trainin


Buffet set-up at Ginger, Pimpri

October 10
HTI - India's Kishan Bole worked with the Housekeeping department of Ginger, Pimpri, to help polish their cleaning routine, and also guided the F&B service staff in practical learnin


'The sooner HR gets automated, the better...'

Read Dominic CostaBir's radical yet implementable suggestions in the October issue of HospitalityBiz B2B Magazine India.
http://www.saffronmedia.in/…/20…/hbOct2017/html5/index.html…


Importance of Self Motivation at Mamagoto

HTI - India's Digvijay Dig VJ Singh conducted a session on Self Motivation for the induction staff of the upcoming Mamagoto outlet at Ambience Mall, Delhi. Constantly motivating oneself is the key to


School bus etiquette at Maharshi Karve, Pune

A whopping 450 school bus drivers and attendants of Maharshi Karve Stree Shikshan Sanstha, Karvenagar, Pune, participated in an awareness drive to educate them on how to secure the #safety of #schoolc


Code of Conduct at Ginger, Pimpri

When it's Ginger hotels (a Tata Enterprise), the Introduction to the Culture and the Code of Conduct is equally important for new joinees. HTI - India's Kishan Bole conducted sessions on these topics


Prepping for D-day at Ambience Mall

Immense planning and preparation goes into the opening of a new restaurant. The service staff of the soon to be launched Mamagoto, Ambience Mall, Gurgaon attended sessions in #Communication conducted


Introduction to Ingredients at Mamagoto, Ambience

New joinees need that bit of extra attention! HTI - India's Nidhi Amarpuri conducted sessions in Introduction to Ingredients (part of menu knowledge), and Art of Communication for the F&B staff of Mam


Mamagoto, Bandra Improves Focus on Job

Our positive attitude, skills, knowledge and experience enable us to avoid distractions and pay attention to the important stuff. This learning was driven home to the F&B service staff of Mamagoto, Ba


Vibgyor group of schools improve students' bus saf

October 7
More than 56 drivers and attendants belonging to the VIBGYOR High School group of schools attended a session on securing the #safety of #students in #schoolbuses. Via simulation (game


Vow to Wow at Santiago Beach Resort, Goa

HTI - India's Rahul Sawant conducted the Vow To Wow training programme for the staff of Santiago Beach Resort, Calangute. The personnel from all department (mixed batch) brushed up on their knowledge


School Bus Etiquette at Ramakrishna College, Trich

The bus drivers and attendants of Ramakrishna Engineering College, Trichy absorbed the dos and don'ts of handling students, parents and management. The session, on ensuring the all-round safety of stu


Simulation to Learn Focus!

Using simulation, HTI - India's Nidhi Amarpuri drove home the Importance of Focus to the staff of Mamagoto, Khan Market. Participating in the fun tasks, the F&B staff organically learnt the significan


Importance of Focus at Mamagoto, Kalaghoda

Without focus, we lose sight of our goals and fail to deliver to the desired mark. Staff of Mamagoto, Kalaghoda participated in a session on the Importance of Focus in every job, minor and major. HTI


Equipment Handling at India Club, Dubai

The staff of India Club, Dubai polished their know-how of Equipment Handling. HTI - India's Sushma Shetty also tested them in the basics learnt, and helped clear any doubts. Training sessions by HTI a


Serving It Right!

Traditionally food is served to a seated guest from the left but plated food is placed from the right and so are all beverages. But all clearance takes place from the right. During HTI - India's train


Team Building at Gateway Taproom

Thinking, functioning and growing together as a team is the key to a successful business... and restaurants are no exception. HTI - India's Vinod Shetty conducted sessions in #Team-Building for the st


Communication Cues at Stadium, Dubai


HTI International's Sushma Shetty conducted a session in the Art of Communication for the restaurant staff of Stadium Bar Grill Sheesha, Dubai. The young and enthusiastic staff were eager to i


Mine Sweep Mania!


Mine Sweep is a simulation that teaches important lessons under the guise of a game, explains HTI - India's Digvijay Dig VJ Singh. It is a favourite at training sessions. It tests the communic


Mis-en-scene at Goa Portuguesa

Trainings in mis-en-place and mis-en-scene were conducted for the staff at Goa Portuguesa Restobar, CBD Belapur. The F&B, Utility, Housekeeping and Kitchen staff absorbed from HTI - India's Digvijay a


Kitchen Hygiene & Safety at Hotel Fidalgo

The chefs and kitchen staff of Hotel Fidalgo, Goa underwent a training to up their hygiene and safety awareness quotient. The sessions conducted by HTI - India's Patrick Aguiar were high on practical


Students' Safety in School-buses at Modern Convent

Sessions on correct behaviour with school children was conducted for the bus drivers and attendants of Modern Convent School, Sonipat. Part of Tata Motors' Hamari Bus Ki Baat Hai initiative, this trai


Upgrading Skills at Nature Trails, Sajan

The hospitality staff at resorts play an important role in delivering a relaxing, rejuvenating experience. HTI - India's Kishan Bole conducted SUPER (Skill Upgradation Programme for Employees of Resta


School Bus Etiquette at Modern Convent

HTI - India's trainers educated the school bus personnel of Modern Convent School and CCAS Jain Senior Secondary School, Sonipat in proper behaviour with school children. This training is part of Tata


Suggestive Selling at Harry's, Powai

Taking orders and making appropriate suggestions to guests is a skill all F&B personnel should develop. Done right, it benefits both guests' experience and restaurants' #sales through repeat patronage


Body Language Essentials at Mamagoto, Vasant Kunj

The service staff of Mamagoto, Vasant Kunj improved their knowledge of Body Language and the role it plays in ensuring guests a great hospitality experience. HTI - India's Nidhi Amarpuri also conducte


Refresher Training at Ginger, Baroda

Ginger, Baroda was the venue of training by HTI - India's Rahul Sawant. The staff were initiated into the culture of the company. Additionally, Corrective and Refresher Training (CART) helped the staf


Corrective & Refresher Training at Ginger, Wakad

HTI - India's Sujit Bavachakar conducted multiple sessions for the F&B and Housekeeping staff of Ginger, Wakad. Participants were introduced to the culture of the Ginger group (Swagat) the Tata Code o


Culture & Traditions at Gjnger, Mangalore

Sharing anecdotes from his vast experience in Hospitality, HTI - India's Vinod Shetty added interest to the training conducted for the staff of Ginger, Mangalore. The Club's Culture and Traditions wer


School Bus Etiquette for Drivers, Attendants at DP

The bus drivers and attendants of DPS, Jaipur were instructed in the rules of proper behaviour with school children, parents and management. HTI - India's trainers helped spread this awareness as part


School bus etiquette at Mount Litera

Spreading awareness on proper and safe behaviour with schoolchildren, Tata Motors' Hamari Bus Ki Baat Hai programme was conducted at Mount Litera Zee school, Uttarakhand. School busdrivers and attenda


Product Knowledge at Ginger, Wakad

Tests are nothing to fear when you are well-prepared. And the staff of Ginger, Wakad certainly knew their content! HTI - India's Sujit Bavachakar conducted sessions in Swagat (Introduction to Tata Cul


Meet, Greet, Seat at Mamagoto, Kolkata

HTI - India's Ayan conducted a session for the F&B staff of Mamagoto, Kolkata. Participants polished their Meet, Greet, Seat procedure, which plays an important role in delivering a wow #hospitality e


Body Language at Mamagoto, Khan Market

The dos and don'ts of Body Language and its importance in reading a guest's mind and thus delivering personalised service, was demonstrated to the F&B service staff of Mamagoto, Khan Market. HTI - Ind


Interpersonal Skills at Dhaba, Nungambakkam

HTI - India's Shankar Singh conducted sessions in Man Management and Interpersonal Skills for the F&B Service staff of Dhaba, Nungambakkam. Participants realised the value of these key aspects and eag


Grooming & Hygiene at Dhaba, Kondapur

The Importance of Grooming and Hygiene was at the core of the training session conducted at Dhaba, Kondapur for the F&B staff, and Guest Relations Executive. HTI - India's Digvijay Dig VJ Singh explai


Room Service Dos and Don'ts at Ginger, Vadapalani

A training session on the Importance of RoomService was conducted by HTI - India's Shankar Singh for the staff for Ginger, Vadapalani. Participants gained practical knowledge of the correct way to han


Housekeeping Tips at Mangalore Club

Sessions on the Importance of Hygiene, Grooming, and practicals in #Housekeeping were conducted by HTI - India's Andy Dias for the staff of the Mangalore Club. Understanding key concepts and putting t


Beating Aliens, Developing Concentration at Mamago

How to Beat the Aliens!
HTI - India's Shankar Singh conducted the Save the World game (simulation) for the F&B Service staff of Mamagoto, Nungambakkam. Participants enjoyed putting their skills


Bus Etiquette at Gwalior Glory

Sensitising busdrivers and attendants on correct behaviour with children is an ongoing activity as part of Tata Motors' Hamari Bus Ki Baat Hai programme. Facilitated by QED and conducted by HTI - Indi


Pre-Opening Training at Mr.Mamagoto

HTI - India's Debabrata and Rahul Sawant conducted pre-opening restaurant training for Azure Hospitality's #MrMamagoto. The F&B staff were given practical training in topics including Side Station Set


Suggestive Selling at Goa Portuguesa

HTI - India's Shalan Gosavi conducted a session in Order Taking and Suggestive Selling for the F&B staff of Goa Portuguesa, Belapur.
Energy ran high as the participants absorbed essential lear


Welcome Drink & WiFI to Ease Waiting!

The Art of Wait Management, successfully mastered, ensures guests will not mind waiting for their table. Welcome drinks, Wi-Fi and advice regarding a realistic waiting time are some of the tips that H


Menu Knowledge at Sly Tech Bar

HTI - India's Digvijay conducted a Menu Knowledge Session for the F&B staff of Sly Tech Bar, Hyderabad. This helps upgrade the staff's food knowledge, with teams making questions and quizzing the othe


Corrective & Refresher Training at Ginger, Vadapal

Housekeeping basics re-learnt... HTI - India's Shankar Singh conducted CART (Corrective And Refresher Training) for the staff of Ginger, Vadapalani. Nothing beats practical learning!


Wait Management at Mamagoto, Bandra

HTI - India's Alpesh Renuse helped polish the Wait Management and Meet Greet Seat procedure of the staff of Mamagoto, Bandra. The enthusiastic F&B staff were keen to improve their learning.


Reading & Understanding Body Language at Mamagoto,

HTI - India's Digvijay conducted a session on Reading and Understanding Body Language for the F&B staff at Mamagoto, Kondapur. Digvijay coached the staff on reading the guest's body language (and thus


Front Office Procedures Perfected!

Perfecting the front office procedures of the staff of Ginger, Vadapalani was HTI - India's Shankar Singh. Proper and professional check-in and check-out leaves a good impression on the guest. So when


Housekeeping Basics at Ginger, Pantnagar

Housekeeping sessions for the staff of Ginger, Pantnagar saw HTI - India's Rajat Saha training the staff in correct practices in delivering glitch free product and professional-friendly service. It's


Beverage Knowledge at Sly Tech Bar, Hyderabad

During the session on Beverages at Sly Tech Bar, Hyderabad the participants checked their beverage knowledge via a quiz. Through HTI - India's Digvijay Dig VJ Singh they brushed up on details of the d


CART at Ginger, Mumbai

HTI - India's Shalan Gosavi conducted sessions on Swagat (culture), Code of Conduct and CART (Corrective And Refresher Training) for the staff of Ginger, Mumbai. Participants refreshed their knowledge


Man Management at Dhaba, Nungambakkam

HTI - India's Shankar Singh conducted sessions in Man Management and Interpersonal Skills for the F&B Service staff of Dhaba, Nungambakkam. Participants realised the value of these key aspects and eag


CART at Ginger Taramani

HTI's Shankar Singh conducted Corrective and Refresher Training (CART) for the Housekeeping and F&B staff of Ginger, Taramani. Regular training ensures high quality and consistent service!


Equipment Handling at Harry's

Good equipment is essential but without the correct handling it would make zero impact. HTI - India's Patrick reinforced this concern for the F&B staff of @Harry's, Powai. It was good to see the enthu


Pre-Opening Training at Mr.Mamagoto

HTI - India's Rahul Sawant conducted a pre opening training for the staff of Mr Mamagoto, Gurgaon. The aim is to bond the staff into a team and sensitise them to the brand's hospitality skills... and


Useful Tips for Telephone Reservations

During the session on Telephone Reservation at Mamagoto, Kondapur, conducted by HTI - India's Digvijay, the F&B staff eagerly upgraded their knowledge on handling reservations to stand-in for a busy h


Guests - Handle With Care!

Guests are special and must be handled with care! HTI - India's Andy Dias conducted sessions in Wait Management, and Meet, Greet & Seat for the F&B staff of Mamagoto, Andheri. The sessions were a hit!


Word Perfect...at Mamagoto Nungambakkam

Every hospitality professional knows to handle Telephone Reservations... but do they all know how to do it correctly? Reinforcing the skills of the F&B staff of Mamagoto, Nungambakkam was HTI - India


Code of Conduct at Ginger Taramani

A mixed batch of staff at Ginger, Taramani were instructed in the Ginger culture, Tata Code of Conduct, and Prevention and redressal of Sexual Harassment, by HTI - India's Shankar Singh. The employees


Checking in at Sea Green

HTI - India's Vinod Shetty conducted a session to reinforce the correct procedure of check-in and check-out for the staff of Sea Green Hotel, Mumbai. The staff keenly participated in the revision of t


Guest Interaction at Mamagoto Bangalore

In the session on Interaction with Guests held at Mamagoto, Bangalore, HTI - India's Digvijay Dig VJ Singh trained the F&B staff and Hostesses in the techniques of building rapport with guests even wh


Security gets Better!

HTI - India's Shankar Singh conducted a session on Corrective And Refresher Training (CART) for the Security personnel of Ginger, Taramani. Constant learning is the key to constant growth!


Let's keep our kids safe

The safety of school children is paramount and more so in light of the recent disturbing events. Tata Motors has been going beyond the call of duty to educate school bus personnel (drivers and attenda


The Art of Wait Management!

HTI - India's Shankar Singh conducted a session for the F&B staff of Mamagoto, Velachery in handling guests as they wait for their table, or to be served. When handled properly it builds rapport, ensu


CART at Ginger Taramani

HTI - India's Shankar Singh conducted Corrective and Refresher Training (CART) for the #Housekeeping and #F&B staff of Ginger, Taramani. Regular training ensures high quality and consistent service!


Why Presentation Is Key!

Grooming and Hygiene play an important role in the image of a hospitality professional. HTI - India's Digvijay Dig VJ Singh took the F&B and Guest Relations staff of Dhaba, Bangalore through a session


Boosting Sales at Mamagoto Velachery

When guests call to make a table reservation, it's an opportunity for the hostess/ host to probe special requirements (upselling/ suggestive selling) by engaging the caller in a conversation. HTI - In


Suggestive Selling at Dhaba, Bangalore

F&B servers must improve guest experience by suggesting the right dishes and combinations. But first they must build rapport and earn guest's respect. HTI - India's Digvijay Dig VJ Singh conducted a s


Call Successful... at Mamagoto!

It's the call that can make or mar... And that's why it's critical to strike the right impression when the guest telephones to make a reservation. Improving the #telephone #etiquette quotient of the #


Right Behaviour at KCM World School

Sensitised school bus drivers and attendants equal happy, safe kids! HTI - India's Rajat Saha and Saket conducted a Hamare Bus Ki Baat Hai awareness session, organised by Tata Motors in association wi


Communication Cues!


The essentials of Body Language, explained to the #F&B staff of Mamagoto, Bangalore. HTI - India trainer Digvijay coached the eager participants in how to read guest's body language and mainta


School Bus Etiiquette at Holy Child

Realising that school bus etiquette is extremely important today, Tata Motors organises the Hamare Bus Ki Baat Hai programme. In association with QED Productions and assisted by HTI - India, bus drive


Right Handling of Telephone Reservations

Handling Telephone Reservations... A session on the right way to do it, was conducted by Shankar Singh of HTI - India for the F&B staff of Mamagoto, Andheri. A happy guest is a repeat guest, after all


Hygiene Lessons at the Dhaba

Sep 5
HTI's Debabrata Pradhan conducted the Mine Sweep Game (simulated learning) and a workshop on the Importance of Grooming & Hygiene for the staff of


The New Change Brewing

Dominic CostaBir, Director HTI International FZE, urges the industry to ride the new waves of change
Evolutionary and revolutionary are two types of changes that an industry goes through. Evolu


Taking Ownership at the Dhaba, Kondapur

How to think like an owner... the F&B staff of Dhaba By Claridges Kondapur went through a training session conducted by Hti India 's Digvijay. The session included making boats in teams and selling th


Grooming Rules!


HTI India 's Rahul conducts a session in Image Projection and Grooming for the office staff of Zee Media. The participants eagerly pick up tips to be the best version of themselves!


Working in Harmony

As we climb the ladder and take on bigger projects, we need to work with a team. In order to grow and get promoted, we must learn to get along with others and work in harmony. This learning was inculc


Wow Experience at Hotel Mirage


Hospitality training not only ups the service skills of staff but motivates them, enhances the guest experience (satisfaction and repeat patronage climbs) as well as sales.
A mixed bat


Bus Etiquette at Alpine


HTI's Rajat conducted a session for the school bus personnel of Alpine Convent School, Gurgaon. Conducted as part of 'Humare Bus Ki Baat Hai' (HBKBH), an initiative by TATA Motors and facilita


Smile but don't stare!

Hospitality is a fine art - luckily you don't have to be a genius to ace it!
HTI's Shankar simplified the process for the F&B staff of the Dhaba By Claridges, Nungambakkam. Participants were i


Telephone Etiquette Explained!

Even before face-to-face interaction, it is telephonic conversations that can make or mar a hospitality experience.
HTI's Digvijay trained the F&B staff of Mamagoto Kondapur in dos and don'ts


Quiz Time at Mamagoto

Nothing like the competitive spirit of a quiz to get the excitement going! HTI's Digvijay conducted a quiz in menu knowledge for the F&B service staff of Mamagoto, Kondapur. The best part of this exer


The Importance of SOP

Standard Operating Procedures (SOPs) are invaluable to ensure the smooth and seamless functioning of an organisation. HTI's Digvijay conducted a hospitality training session on the 'Importance of SOPs


Think long term! Think brand building! Think house

Like a scene from the Hollywood blockbuster 'Dunston Checks In', I could see the housekeeping team hard at work. Sweeping, mopping, wiping, polishing, settling... and imagine, through that all, smilin


Self Introduction at Grub Shack, Dubai

We introduce ourselves at interviews, meetings, social gatherings... To get the job, promotion, business... we need to impress the person or how else do we progress? But too much and we appear like a


Situation Handling at Ginger Hotel

Every single day in a hotel throws up different situations. Success lies in handling them smoothly with an all-in-a-day's-work attitude. HTI's Sujit took the staff of Ginger, Pimpri Pune through a 3-d


Polishing Skills at Air India

A group of 17 senior managers and station heads of Air India deputed abroad attended HTI's CLASS (Cultural Lessons and Social Skills) workshop. Kaushal was amazed by the humility and cheerfullness wit


Coming Soon - Gateway Taproom

The owners at GatewayTaproom spared no effort or money to hire the best from pubs, fine dine, retail and standalone restaurants. But, being practical, they realised that just hiring the best does not


Building Success... at Shizusan

For success to endure, it must be built on strong pillars. HTI's Vinod took the F&B staff of Shizusan Shophouse & Bar through a training session on the Four Pillars of Success. The participants were k


Team-work & Play at Sly Tech!

Nothing binds a team as much as working together with a common purpose. This is the rationale behind the Costume Design activity that was part of the Team Building Training conducted by HTI's Digvijay


Social Skill Improvement for Spick & Span

HTI's Kaushal Dutta conducted a 2-hour monthly All Purpose Hospitality Training session for the Housekeeping staff of Spick & Span. The team, posted at the Datta Meghe Hospital in Wardha, was full of


Sequence of Service at 212 All Good

Every professional learns to do things the correct way... but at times even professionals slip up when it comes to practicising it on a daily basis!
The F&B staff of 212 All Good and Shizusan


Getting It Right at India Club Dubai!

HTI's Sushma took the F&B staff of India Club, Dubai through a training session in Meet, Greet, Seat and Equipment Handling. The enthusiastic staff were eager to improve their knowledge and clear any


Team Spirit at the Dhaba Saket

Learning via activity is not just an interesting way to learn, it's also the most lasting. The F&B team of Azure Hospitality's Dhaba by Claridges, Saket, absorbed the key aspects of Team Building duri


Building Boats & Building Leaders

Making a paper-boat, selling it and ensuring profits... the F&B staff of Bellona Hospitality's Shizusan Shophouse & Bar, Mumbai, found the activity fun and challenging. The innocuous game highlighted


Initiative in Dubai

HTI International's Dominic was in Dubai and trained the food servers, managers and chefs of Grub Shack in Initiative.
Dominic prodded participants by pointing out how, when one does take init


It's International Trainer's Day!

It's International Trainer's Day! July 23. Congratulations to trainers across the world!
Keep Learnin! Keep Growin! Keep Rockin! Keep Roarin!


Complaint Handling Made Easy!

''Don't be defensive, argumentative or take criticism personally"... This was part of HTI's detailed training on Complaint Handling, imparted to the frontline team at Ginger Manesar Hospitality person


Management Trainees enhance their Leadership Skill

A successful Hospitality professional has much to do with being a confident and self-aware individual. The MTs of Apeejay Surrendra Park Hotels and Zone participated in a 2-day workshop on Leadership


Know Your Menu!



HTI's Rajat Saha took the F&B staff of Dhaba By Claridges, New Delhi, through an interactive session ensuring every member of the staff knew their menu inside out. The quiz that follow


Bonding & Learning at HTI Outbound

Highlights of HTI's Outbound program by CEO, HTI International FZE, Sushma Shetty

HTI's outbound Leadership cum Training Skills Development Program is always memorableand this time at N


Part-timers, HTI is looking for you!

July 12, 2017

Dear Friends,
Required urgently: Part-timers in Bengaluru. No prior experience - students, homemakers & professionals.

1. 'Humare Bus Ki Baat Hai' (H


Perfection is in the Details!

How does one maintain standards of an excellent brand like TATA's Ginger Hotels? For one, ensure staff, the brand ambassadors, never slip up even on the small details.
HTI's Manisha took a mi


Young Stars Prepare To Shine!

An energetic and fun-filled 3 day iCARE (Customer Care and Relationship Enhancement) training session with Air India Express's batch of 24 newly-joined cabin crew... HTI's Kaushal, Dominic, Vinod and


Power of Interactive Learning

HTI’s CEO LEAD, Vinod Shetty shares the benefits of interactive learning...

HTI targets waiters and customer facing personnel. This group generally has a low attention span and disreg


My Thoughts - HTI turns 15

HTI Director Dominic CostaBir muses over all the priceless things he has been blessed with since HTI’s birth in February 2, 2002.

Riyadh, Saudi Arabia, 0830 hours, 02/02/17 and the g


TO THE MANNER BORN – WITH AIR INDIA!

HTI’s CEO, KAUSHAL DUTTA, shares insights into the recent workshop on Cultural Lessons And Social Skills (CLASS).

Senior Airport Managers and Station Managers with 20 to 30 years of


Foggy Weather & Silver Linings

Nidhi Amarpuri, Training Manager, reports on the recent HBKBH training session in fog-filled Ludhiana.

December 2017. It's biting cold and a blanket of fog has enveloped the city as it


Fun and Learning - The HTI Way!

HTI's Training Manager, Sujit Bavachakar reports on his 50th Hamare Bus Ki Baat Hai (HBKBH) program.

"Raju has to kill a bus!" driver Sanju Bhai innocently says this over the mike, cau


Service Skills & Some Wildlife!

HTI’s Senior Training Manager Annadas Israel, better known as Andy, reports on his recent training at the gorgeous Singinawa Jungle Lodge, Kanha…

Practical and hands-on, the two-day


Longest Commute Ever...

Riding my son's KTM 290 to work. No big deal except Dadar, Mumbai is where I call home and this time, office is Okhla Industrial Estate, Delhi! Just one way 1400 kilometres plus. It's 0400 hours and I


Team Building & Bonding By HTI

DOMINIC COSTABIR, Director, Hospitality Training Institute, shares the experiences of Team HTI at their Outbound LEAD program.

I’m lying on the grass on the banks of the Kundalika Riv


SMALL WONDERS

SMALL WONDERS

DOMINIC COSTABIR’s first-hand experience, amongst the kids who are part of Project Why, leaves him shaken and stirred…

Kabir Suri, Director Azure Hospit


DRIVING CONFIDENCE!

KAUSHAL DUTTA reports on the recent Express Star Forum - training for Local Language Trainers in Nagpur.
HTI’s 2-day Express Star Forum (ESF) training - for Local Language Trainers (LLTs) is


5 TIPS TO ABLY HANDLE THE DIFFERENTLY ABLED

DOMINIC COSTABIR, Director, Hospitality Training Institute, shares suggestions on training your service team to handle the differently abled.

An air hostess speaks badly to a differentl


HBKBH Goes Places!

Humare Bus Ki Baat Hai, HTI's training program that’s being facilitated by QED for TATA Motors, is driving change across the country...

Lucknow has just been wrapped and soon Jalandha


RUCKUS IN THE RESTAURANT!

DOMINIC COSTABIR’s suggestions on handling potentially explosive situations between staff and guests.

Often enough, incidents of violence in a restaurant or hotel make headlines. A re


A WONDER CALLED ANDY

DOMINIC COSTABIR shares his latest interaction with HTI’s Senior Training Manager Annadas Israel, better known as Andy…

“Andy, why are you holding your stomach in and pushing you


…OF CATS, MICE & A NARAD MUNI!

Karalyn Hendricks, Head LLT, relates the one lesson that took time learning at Team HTI’s training for its teammates at Nature Trails, Durshet, Maharashtra.

Cast:
Narad Muni: D


Outbound Dhamaka!

Dominic CostaBir, Director, HTI, shares a tongue-in-cheek account of the Management & Adventure Program (MAP) he conducted for Team Azure Hospitality.

"Dominic, this time around, expec


WOW YOUR GUEST!

Master Chef Sanjeev Kapoor on 'The Waiter' by Dominic CostaBir, Director, HTI. This book aims to transform and motivate all servers to live their BIG dreams!

"Dominic serves up


OBLU: WORK MEETS FUN!

Shalan Gosavi, Senior Training Manager, reports on the HTI-OBLU resort training program from Helengeli, Maldives.

At the sprawling OBLU resort in stunning Maldives, HTI’s training pr


GREEN SIGNALS ALL THE WAY!

Chandni Keshri, HTI’s LLT Manager & Partner Manager, QED, shares her experiences working on the ongoing ‘HBKBH’ project.

The aptly named as ‘Humare Bus Ki Baat Hai’ or ‘HBKB


GINGER NASHIK – CHEERS TO LEARNING!

Kaushal Dutta reports on the 3-day training session conducted for Ginger Nashik by a team force of 9 HTI trainers.

The Ginger Nashik training was different from the rest of the training


Guest Is Truly God!

GIG i.e. Guest Is God is one of HTI’s most powerful and popular training programs. As a trainer, initially I looked at GIG as any other skill development module. To my surprise, the first GIG traini


BOP Bonanza!

HTI focuses on training the Bottom Of Pyramid (BOP) segment (i.e. the frontline staff) of the hospitality industry. It is the frontline staff of the hospitality/ service industry who deal with custome