Meet our team of Rockers!

With mission of – “Improving hospitality through training”. Our team conducts technical and soft skills training for hospitality and allied industries.Our training aims to increase efficiency and productivity, it raises staff morale and lowers staff turnover. Overall, interpersonal skills and team work receive a boost along with customer satisfaction. Due to the above, profitability rises and the ROI of training is achieved within 3 to 4 months.

Dominic CostaBir

Has come up the hard way – started business with Rs 350/-that’s all he had –thankfully he has a little more than that now!

Fun-loving 18-year-old (that’s what he thinks)! Trouble maker (that’s what we think)! Risk taker! Fitness enthusiast!

Ensures teammates grow, but be warned as he believes: No pain! No gain! .

Kaushal Dutta

CEO - India & Head HR

M Tech in Hotel Management and Catering Technology, LAD, Nagpur. Currently pursuing her Masters in Hospitality & Tourism Management. Worked at the Taj Bengal, Kolkata, for 9 years as Senior Housekeeper; then moved to The Pride Hotel, Nagpur, as Executive Housekeeper. A passionate trainer who loves Housekeeping and F&B Service, she works tirelessly to improve her wards..

Vinod Shetty


Tea boy who ran a successful IT business till it hit a bad patch - Vinod survived; the business didn’t. Decided not to become Prime Minister & joined us. Moved from trainer to CEO LEAD - hones leadership skills pan Asia. At HTI, we often play games. Vinod’s team loves him (they always win); the opponents hate him. Born survivor with an unquenchable thirst to learn and grow!

Sarayu Mukkamala

Head SBU

Airline Diploma, Trade Wings; and Tour Managers, Kuoni Academy. She has worked with - Hotel Leela, American Express, E-funds, Kuoni Academy and Fullerton India Pvt Ltd. Held jobs like Front Office Executive, Team Leader, Trainer, Mentor and Manager Customer Service. Sarayu has coached teams of up to 150 people in customer service,communication, English grammar, telephone etiquette, service quality and has mentored individuals..

Karalyn Hendricks

Head - HR - LLT

MCom, PGDM, MMS. Six years with the Tata group (TMTC, TQMS & Voltas) before moving to ICICI Bank (honestly, even we don’t know what those short forms stand for, but we thought they looked impressive).
At HTI, she’s taking our 125 strong Local Language Trainer (LLT) base to 500 - includes identifying, training, certifying and deploying them across India. Next stop: Pan Asia to support our expansion.
When not acting (like she’s working), she dances, reads, travels to experience culture and adventure.  .

Bhavin Thakkar


Man of action but NOT a man of few words. Techno geek-cum-money savvy-cum-problem solver… mainly because not many in the team like to have a problem with him.
Opinion is divided on whether he is stingy or not – he thinks he’s not, the rest in the team are sure he is. No debate over his technological genius though.
Loyal! Friendly! Smart! Genius!.