Who Are We?

We are HTI International FZE! …And we’ve spread our wings across Maldives, Saudi Arabia, Philippines, Mauritius and the UAE.


What Do We Do?

We specialise in training hospitality and service industry personnel (waiters and customer-facing personnel) in soft and job skills service.


Who Are Our Current Partners (Clients)?

UAE: Grub Shack, Power House, India Club…
Saudi Arabia: GCC (Philippines, Sri Lanka, Nepal); Najd Village; Al Mayass…
Mauritius: Oberoi Airport Services…
Maldives: Atmosphere Kanifushi, OBLU Resort…


Why Do You Need Us?

Your lowest paid employees (waiters, GREs, housekeeping attendants…) make the biggest impact on customers. How they handle customers brings in sales; plus makes or breaks a brand. But often they are not trained to convert walk-in customers to loyal patrons. And they deal with customers in a non-standardised manner. This is where HTI adds value by training your employees and is indispensable.


How Do We Go About Training Them?

We customise our standardised modules and content to suit our partners’ (clients’) expectations. We focus on improving the job and soft skills of customer-facing personnel.


What Marks Out Our Training Style?

Engaging, educative, energising and empowering – we pride ourselves on our non-boring, hands-on training system at HTI.


So, How Do We Make It Engaging?

We use a mix of training techniques like interactive classroom sessions, role plays, skits/ drama, demos, games and quizzes to keep our participants riveted ‘n’ energised! That, after all, is when maximum learning happens!!


The Systems We Create:

…Are well defined. The entire company is not person dependent but system dependent. We believe that if a system exists – follow it. If the system is not working – improve it. And if there is no system – create it.


Tech Savvy & How!

Our IT Team has created in-house modules like TRACK and SonVin for android devices and under our cloud-based ERP. This helps our partners (clients) track and monitor the skills and knowledge of their employees, while improving their brand performance across the board.


Who Do We Target?

Restaurants, Hotels, Retail, Hospitals…


So, Here’s Our Vision:

At least one person in every hospitality outlet worldwide must have benefitted from HTI.


…And Our Mission:

Improving hospitality through training


Now For Our Values:

No Excuses, Integrity, Kaizen & Initiative


…And Our Tagline

Your Outsourced Training Department!


HTI International FZE is ready to train your team!
Are you? For UAE Call
Sushma Shetty +971 523550295
Dominic CostaBir +971 505298370

    “The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…