Over the past three months, the situation has only seemed to go from bad to worse. For most businesses including the hospitality industry, though the situation may seem all grim, there’s an upside. It’s a matter of changing perspective. Here is our Positive Perspective on the seemingly negative situation… 1. Innovation is key – “Necessity […]
Globally, 60% of restaurants shut in the first years itself – an extremely high failure rate. The primary reason for this failure is consistency. Think about a restaurant you loved and how when a particular Chef or Server left, the place was never the same again. Now, if they had documented their Standard Operating Procedures […]
Whether you’re a waiter, senior waiter, captain, manager or general manager of a restaurant or hotel no matter the size there is one thing that we all have to deal with whether we like it or not is a complaint! Complaints are unavoidable, it’s more of a ‘WHEN’ than an ‘IF’ situation. But since the […]
For the longest time, the world turned a blind eye to mental health because we didn’t understand what it was and it’s far-reaching effects. The brain, after all, is the most complicated organ to study. It is even said that we know more about the solar system than we do about the human brain. The […]
“The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…