HTI’s Nidhi guided the F&B Service staff of Mamagoto, Delhi. On effective complaint handling. Start by listening with empathy and without interruptions; never argue or blame the guest or a colleague. Then tender a genuine apology. Next rectify the issue in a time bound and satisfactory manner. Finally thank the guest and let them know […]
HTI’s partner Ginger Hotel, wakad, Pune has been certified by the Food Safety and Standard Authority of India (FSSAI) for excellence in Hygiene and Cleanliness. This certificate affirms their standard of service and assures a safe and sanitary stay to all their guests. Rock & Roarrr Team Ginger Hotel!
HTI’s Sujit conducted an ATD (Attention To Detail) session for staff of Ginger, Nashik. The session develops the skill of spotting and improving the smaller elements of Hospitality service, leading to an amazing guest experience. As we say at HTI, “Take care of the small things and you won’t have any big issues.”
HTI’s Digvijay conducted CART (Corrective And Refresher Training) at Ginger Hotels, Wakad. Participants understood the Dos and Don’ts of providing professional service and practiced set action plans to counter various situations. Trained personnel respond better than those relying only on instinct. We say, “Sweat in peace. Save lives, limbs, and property in war.”
</a HTI’s Sujit conducted CART (Corrective And Refresher Training) at Ginger, Nashik. Participants understood the Dos and Don’ts of providing professional service and practiced set action plans to counter various situations. Trained personnel respond better than those relying only on instinct. We say: Sweat in peace. Save lives, limbs, and property in war.
HTI’s Rajat conducted CART (Corrective And Refresher Training) at Ginger, IRCTC. Participants understood the Dos and Don’ts of providing professional service and practiced set action plans to counter various situations. Trained personnel respond better than those relying only on instinct. We say: Sweat in peace. Save lives, limbs, and property in war. com/wp-content/uploads/2018/06/IMG-20180611-WA0026.jpg”>
What you think, you become. HTI’s Digvijay conducted a game-based session ‘Think Like An Owner...
HTI – India’s Andy Dias conducted the Vow To Wow training programme for the staff of Santiago Beach...
“The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…
