The F&B service staff of Mamagoto, Pune participated in a mock Mystery Audit conducted by HTI’s Sujit. The staff took turns identifying weak areas in the restaurant, bar, and restrooms. Shortcomings in grooming and behaviour were also tackled. A surefire way to iron out all issues beforehand and thus give the guest no reason to […]
HTI’s Kishan conducted sessions on CART (Corrective And Refresher Training) for the staff of Ginger Hotel, Mumbai. Participants refreshed their knowledge and were eager to deliver even better service!
HTI’s Debabrata conducted a session for the team at Dhaba, Nehru Palace, on the importance of Image Projection and Communication. They discussed topics like Grooming, Posture, Communication, Etiquette and Behavior. A welcoming charm is the badge of a hospitality professional. After all, you only get one shot at making a great first impression!
HTI’s Sushma and Rahul conducted a session on grooming for the Cabin Crew of Air India Express as part of the 3 day iCare program. The freshers were engaged in presentations and activities. They picked up tips on enhancing their physical appearance and grooming on and off the job. As usual, the youngsters were interactive […]
What you think, you become. HTI’s Alpesh conducted a game-based session ‘Think Like An Owner’ for the staff at Mamagoto, Bandra. The session demonstrates how claiming ownership of their organization actually improves their job satisfaction and sets the foundation for them to, one day, own their own business.
Situations can swing out of control if not handled with care. HTI’s Shalan conducted a session on the Art Of Communication (AOC) at B Bhagat Tarachand, Vashi, where participants learned techniques to use communication to skillfully handle different situations and create a pleasant experience for guests.
Women weren’t seen around diners in the early 1900s. In fact, they didn’t work at diners...
HTI – India’s Andy Dias conducted the Vow To Wow training programme for the staff of Santiago Beach...
“The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…
