All posts by: Team HTI

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Art of communication

HTI’s Rajat conducted a session on Art of communication for the service staff of Mamgoto, Vasant Kunj. Through games and interactive sessions, the participants absorbed learning on the importance of Words, Para Language and Body Language, which all play a vital role in effective communication.

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Art of communication

HTI’s Rajat conducted a session on Art of communication for the service staff of Mamagoto, Delhi. Through games and interactive sessions, the participants absorbed learning on the importance of Words, Para Language and Body Language, which all play a vital role in effective communication.

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Order-taking & Menu Knowledge

HTI International’s Sushma conducted a session on Order-taking & Menu Knowledge for the staff of India Club, Dubai. Participants brushed up on essentials like menu knowledge, confidence, and knowing the guest. Good service, after all, looks to enhance guest experience and not simply increase sales.

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Job skill and Soft skill

HTI’s Shalan conducted a session on Job and Soft Kills for the Front Office and Housekeeping staff of Treebo Metropolis Hotel, Andheri. Participants were guided on etiquette when interacting with guests and grasped some additional tips on increasing efficiency on the job.

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Complaint Handling

HTI Intenational’s Sushma guided the F&B Service staff of India Club Dubai, on effective Complaint Handling. Listen with empathy, and without interruptions, arguing or blaming. Then, tender a genuine apology and address the issue in a time-bound and satisfactory manner. When the guests leave, thank them and let them know you will be waiting to welcome […]

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Etiquette & Manners

Being a good waiter requires more than just the job skill. HTI’s Sujit conducted a session on Etiquette & Manners for the staff of Mamagoto, Bengaluru. Participants worked on adding a dash of finesse to their personality and service.

    “The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…

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