All posts by: Team HTI

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Mystery Audit conducted by HTI’s Sujit.

The F&B service staff of Mamagoto, Pune participated in a mock Mystery Audit conducted by HTI’s Sujit. The staff took turns identifying weak areas in the restaurant, bar, and restrooms. Shortcomings in grooming and behaviour were also tackled. A surefire way to iron out all issues beforehand and thus give the guest no reason to […]

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Make-up and Skincare at Air India Express

Maintaining physical beauty requires that one employs the right skin care, make-up, and hair care products in a personalised manner. HTI’s Sushma and Ton from Color Café Vedic Spa conducted an intensive 1 day make-up, hair and grooming workshop for the Cabin Crew of Air India Express. We say, “Look good! Feel great!”

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Mystery Audit at Mamagoto, Pune

The F&B service staff of Mamagoto, Pune participated in a mock Mystery Audit conducted by HTI’s Sujit. The staff took turns identifying weak areas in the restaurant, bar, and restrooms. Shortcomings in grooming and behaviour were also tackled. A surefire way to iron out all issues beforehand and thus give the guest no reason to […]

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Image Projection at Dhaba, Nehru Palace

HTI’s Debabrata conducted a session for the team at Dhaba, Nehru Palace, on the importance of Image Projection and Communication. They discussed topics like Grooming, Posture, Communication, Etiquette and Behavior. A welcoming charm is the badge of a hospitality professional. After all, you only get one shot at making a great first impression!

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Grooming at Air India Express

HTI’s Sushma and Rahul conducted a session on grooming for the Cabin Crew of Air India Express as part of the 3 day iCare program. The freshers were engaged in presentations and activities. They picked up tips on enhancing their physical appearance and grooming on and off the job. As usual, the youngsters were interactive […]

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Think Like An Owner at Mamagoto, Bandra

What you think, you become. HTI’s Alpesh conducted a game-based session ‘Think Like An Owner’ for the staff at Mamagoto, Bandra. The session demonstrates how claiming ownership of their organization actually improves their job satisfaction and sets the foundation for them to, one day, own their own business.

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3 day iCare program for the Cabin Crew of Air India Express.

HTI’s Sushma and Rahul conducted the 3 day iCare program for the Cabin Crew of Air India Express. The freshers were engaged in group discussions, presentations, games and role play. They happily lapped up nuances of Image Projection, Communication, Complaint Handling and Enhancing the Customer Experience. As usual the youngsters were interactive and receptive throughout […]

    “The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…

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