All posts by: Team HTI

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Etiquette & Manners

Being a good waiter requires more than just the job skill. HTI’s Sujit conducted a session on Etiquette & Manners for the staff of Mamagoto, Bengaluru. Participants worked on adding a dash of finesse to their personality and service.

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Four Pillars of Growth

Training makes the good… better. Digvijay of HTI conducted extensive training for the service staff of Dhaba, Chennai. Topics included the power packed Four Pillars of Growthko which focused on how the right habits play a big role in growing and succeeding.

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Order Taking & Suggestive Selling.

HTI’s Digvijay conducted a session on Order Taking & Suggestive Selling for the staff of Mamagoto. Participants brushed up on the essentials of upselling, like menu knowledge, confidence and most importantly knowing the guest. As after all the idea is always to enhance the guest’s experience and NOT increase sales.

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Sequence of service is quintessential to professionals in hospitality. Knowing the SOS and following it flawlessly assures guest satisfaction. HTI’s Digvijay conducted a session on SOS (Sequence Of Service) for the F&B staff of Mamagoto, Chennai. Practice ensures perfection!

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SUPER II

HTI International’s Sushma conducted a SUPER (Skill Upgradation Program for Employees of Restaurants) Version IIup, for the staff of India Club, Dubai. The session encouraged them to think of themselves as a brand. Participants left motivated and determined to build a brand identity for themselves while contributing to the organisation’s image too.

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Emergency Procedure

HTI’s Shalan conducted a session on Emergency Procedure for the Service Staff of Dhaba, Bengaluru. Participants understood the Dos, Don’ts and practiced action plans to counter various situations. Trained personnel respond better then those relying on their instincts. We say, “Sweat in peace save lives, limbs and property in war.”

    “The Outsourced Training Department” to hospitality & service organisations like Ginger Hotels, Kamats’ Restaurants, Oberoi, Air India, Mamagoto…